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Questions about your account, billing, a sportsbook or a partnership? Send them here. We read every message.

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Prefer email? admin@lessen.app
Reply time. We usually reply within two business days.
Need to talk to someone now? The National Problem Gambling Helpline is free and open 24/7: 1-800-522-4700 or 1-800-MY-RESET.
Thinking about suicide or hurting yourself? Call or text 988, any time.

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Try these first

A sportsbook won’t sync

Lessen refreshes when you open the app and on its own through the day, and you can refresh twice a day yourself. Stuck for more than a day? Open the book in Settings to fix the link. Please don’t disconnect it to fix syncing.

Ask about a sportsbook

Disconnect a sportsbook

Settings → Connected books → the book → Disconnect. Syncing stops at once, and your history from that book stays. You can connect a different book once a month.

Ask about a sportsbook

Cancel your subscription

Cancel where you paid. iPhone: Settings → your name → Subscriptions. Android: Play Store → Payments & subscriptions. Web: your Lessen account page. Lessen stays on until the time you paid for ends.

Ask about billing

Delete your data

Settings → Account → Delete everything. Your history and account are deleted; a few payment and legal records are kept for a set time (see the Privacy Policy). Or ask us, and we’ll confirm in writing.

Ask us to delete it

No heads-ups are arriving

Check your phone first: Focus and notification settings silence most missing alerts. Turn notifications on for Lessen, then let Lessen’s heads-ups through Focus in your phone’s settings.

Ask about heads-ups

Switch between Lessen and Quit

Settings → Your plan → Mode. It takes one confirmation, in either direction. Your history always stays, and the lapse and relapse counts start fresh.

Ask about your plan